Depending on the complexity of your products, your customers may have just as great a need for product training as your employees. With StarCast’s Customer/Dealer Portal, you can provide a library of interactive web courses that are available 24/7. Now, instead of waiting for your sales representative to schedule and deliver on-site training, your customers can go straight to the StarCast Customer/Dealer Portal on your website, access and learn the specific information they need on your products. Anytime, day or night. Your customers will thank you, and so will your sales people, who will spend less time training and more time selling.

Sell Your Customer Training

For many highly complex products, end-user and customer training is offered on a fee basis. If this is your situation, you can use StarCast’s eCommerce module to make your web courses available

on a fee basis, as well. The revenue stream can be significant and your customers will appreciate not having to travel to one of your classes or seminars to obtain the information they need. Courses can be sold individually, or in packages.

In the case of high-dollar capital equipment, making product training available on the web can help speed the sale process when your customer recognizes that training is available immediately, 24/7, and not dependent on a sales representative’s time. If they hand you the PO today, you might not be able to ship immediately, but you can deliver the product training today.